Privacy Policy

Effective Date: 2025

Foxwash Window Cleaning (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or use our services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: such as your name, email address, phone number, and physical address.

  • Booking and Service Details: including job address, service preferences, and special instructions.

  • Payment Information: if applicable, via third-party payment processors.

  • Website Usage Information: such as your IP address, browser type, device information, pages visited, and time spent using our website.

2. How We Collect Information

We collect personal information:

  • When you fill out a contact form or request a quote.

  • When you make a booking or interact with our team.

  • Through cookies and similar technologies when you use our website.

3. Why We Collect Your Information

We collect your information to:

  • Provide and manage our window and gutter cleaning services.

  • Respond to your inquiries and requests.

  • Send quotes, invoices, appointment reminders, and follow-ups.

  • Improve our website and customer service.

  • Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service providers: such as scheduling or payment platforms that help us deliver our services.

  • Legal authorities: if required to comply with the law or protect our legal rights.

5. Cookies and Website Analytics

We use cookies and analytics tools (such as Google Analytics) to understand how users interact with our website and improve your experience. You can disable cookies in your browser settings if you prefer not to share this data.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

7. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate or outdated. Please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Children’s Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Foxwash Window Cleaning
Email: shelly@foxwash.com.au
Phone: (02) 4868 9219